Returns & Refunds
Returns
We have a 100% satisfaction guarantee, if you are not happy with your purchase, please do not hesitate to contact us.
Simply Cork UK Ltd have a 30-day refund policy. If the 30 days have expired, unfortunately, we are unable to offer you a refund or exchange.
Refunds
On receipt of the returned item, an email will be sent to notify you refunds are usually credited to your original payment method within 1 working day. Refunds can only be given if the item is returned in an unused condition and in its original packaging.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If your refund has still not been received, then please contact us at sales@simplycorkuk.com.
Sale items
Sale items may be returned within the 30-day policy, if they are damaged or incomplete.
Exchanges
An item can be exchanged if;
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You are not happy with it
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The item is damaged or incomplete
Please note that the item may not be in stock and must be ordered from our supplier in Portugal. Unfortunately, we cannot put a timescale on how long this would be but we will keep you updated as and when we can send you a replacement. In some circumstances, the item may no longer be available (for example sale items and end-of-line items). In this case, we will offer a full refund.
Once we have received the returned item the exchange will be shipped.
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EU SALES RESTRICTION & SUPPLIER RESPONSIBILITY (GPSR)
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Sales Territory: We sell our products exclusively within the United Kingdom. At this time, we do not ship or provide products to customers in the European Union or other international markets.
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EU Product Compliance: For products sourced from EU suppliers, compliance with the General Product Safety Regulation (GPSR) (EU Regulation 2023/988) and all other applicable EU safety standards is the responsibility of the supplier located within the European Union.
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Liability for EU Market Products: As we do not sell or market our products within the EU, we are not responsible for ensuring compliance with EU-specific regulations. Customers purchasing from within the UK accept that our products meet UK regulatory requirements.
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Future Amendments: We reserve the right to amend this policy should our sales territory expand to include EU countries in the future.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@simplycorkuk.com.
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Registered Name: Simply Cork UK Ltd
Business Address: 41 Long Street, Dordon, Tamworth, Staffordshire, England, UK, B78 1SW
Email: sales@simplycorkuk.com
COMPLIANCE & FEEDBACK
We are a small UK-based business committed to complying with all applicable UK laws regarding our company and the products we sell. If you have any concerns or notice any inaccuracies or missing information, please don’t hesitate to contact us. We value your feedback and will take immediate steps to address and rectify any issues.​​