Shipping & Delivery
Shipping Costs
Shipping costs are calculated during checkout based on parcel dimensions and the destination of the items in the order. Shipping payment will be collected with the purchase, if applicable. This will be the final price for the shipping costs to the customer.
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All orders are dispatched within 1 – 3 days unless otherwise stated (Monday - Friday).
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Simply Cork UK Ltd is the operator of https://www.simplycorkuk.com
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By placing an order through this website, you will agree to the terms below. These are provided to ensure both parties are aware of, and agree upon, this arrangement to mutually protect and set expectations on our service.
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​United Kingdom - *UK-Delivery ONLY*
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Large Letter - Royal Mail Signed For
1-3 days: £3.95
Next day: £5.95
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Small Parcel - Royal Mail Signed For
1-3 days: £4.99
Next day: £6.99
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Medium Parcel - Royal Mail Signed For
1-3 days: £6.99
Next day: £8.99
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Large Parcel upto 30kg- Parcelforce (Part of the Royal Mail Group)​​
Express - 48h: £14.99
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General
Stock Control - We try to maintain an accurate count of stock, however, from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will;
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Dispatch the available products to you, and contact you about whether you would prefer to wait for the item to come back into stock.
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To be issued a refund.
Returns
Change of Mind – Simply Cork UK Ltd will accept returns if a change of mind as long as;
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The item(s) Is returned within 30 days of purchase.
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The item is in its original packaging.
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All shipping costs are to be covered by the customer.
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The customer to arrange the shipping
Once the item(s) has been received, Simply Cork UK will issue a refund for the value of the goods, WITHOUT shipping costs.
Warranty Returns - If the item(s) is found to have a material or manufacturing defect, we will replace, or refund the item This will be at the discretion of Simply Cork UK Ltd.
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Our 90-day warranty does not cover the following items;
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Final sale items.
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Damage due to misuse, neglect, accidents, abrasion, solvents, and cleaning liquids.
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Damage during transport.
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Any modification to one of our products.
Products that have been damaged in transit are the responsibility of the courier. You will need to inform them of the situation. Simply Cork UK Ltd cannot be held liable.
Delivery Terms
Domestic Shipping – All UK shipments are usually processed within 1 - 3 days. Delivery may take longer to the Scottish Highlands & Islands, and the Channel Islands. Delays may also occur due to;
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Weather
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National holidays
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IT issues
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Working hours
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Acts of terrorism
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Strikes and protest
Delivery Address – Please ensure that the delivery address is correct at the time of checkout. If the information is incorrect then you must inform us immediately and we will do our utmost to amend the information, however this cannot be guaranteed, and Simply Cork UK Ltd cannot be held responsible for late or undelivered items due to this.
PO Boxes & Military Addresses – Simply Cork UK Ltd is unable to deliver to PO Boxes and Military addresses at this time.
Duties & Taxes
Sales Tax - Sales tax has already been applied to the price of the goods
Import Duties & Taxes - Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country is for you, the customer to pay. Simply Cork UK Ltd is not responsible for the payment of these. If you refuse to pay the duties, the goods will be returned to Simply Cork UK Ltd at the customer's expense. Once we have received the item(s), the customer will be refunded, minus all shipping costs.
Cancellations
If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Lost or Stolen Parcels
If the parcel has been lost or stolen, then an investigation will be carried out by the courier company. Once this has been conducted, a replacement or refund will be issued. If the investigation is found to be fraudulent, then Simply Cork UK Ltd reserve the right to dismiss claims and terminate the customer’s account.
Customer Services
For all customer enquiries please contact us by email sales@simplycorkuk.com.
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EU SALES RESTRICTION & SUPPLIER RESPONSIBILITY (GPSR)
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Sales Territory: We sell our products exclusively within the United Kingdom. At this time, we do not ship or provide products to customers in the European Union or other international markets.
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EU Product Compliance: For products sourced from EU suppliers, compliance with the General Product Safety Regulation (GPSR) (EU Regulation 2023/988) and all other applicable EU safety standards is the responsibility of the supplier located within the European Union.
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Liability for EU Market Products: As we do not sell or market our products within the EU, we are not responsible for ensuring compliance with EU-specific regulations. Customers purchasing from within the UK accept that our products meet UK regulatory requirements.
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Future Amendments: We reserve the right to amend this policy should our sales territory expand to include EU countries in the future.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@simplycorkuk.com.
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Registered Name: Simply Cork UK Ltd
Business Address: 41 Long Street, Dordon, Tamworth, Staffordshire, England, UK, B78 1SW
Email: sales@simplycorkuk.com
COMPLIANCE & FEEDBACK
We are a small UK-based business committed to complying with all applicable UK laws regarding our company and the products we sell. If you have any concerns or notice any inaccuracies or missing information, please don’t hesitate to contact us. We value your feedback and will take immediate steps to address and rectify any issues.​​